Thank you for visiting and shopping at https://www.heroesbed.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 3-7 business days. In general, all the products we’re selling on our website is a custom print, made-for-order products. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Where will my order ship from?
We Ship orders from United State, Sri Lanka, and China.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment to P.O. boxes or APO/FPO addresses
We ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
HeroesBed is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
HeroesBed is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
CUSTOMS & DUTIES
In the order to help you get the parcel with free tax via customs, We will declare it as a “GIFT” with a lower value. *.Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.
SHIPPING TO MULTIPLE LOCATIONS
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
Unfortunately, we do not have the ability to change the shipping address once an order goes into processing. But if you contact us within 24 hours after the payment we will change your request new address. if your package is returned for the wrong address issue, we will reship the package to your new address after returned arrived at our warehouse. this process takes a long time. customer is responsible for this condition.
ORDER CANCELLATION POLICY
We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be canceled or modified in any way. But if you contact us within 24 hours after the payment we will cancel your order.
We don’t provide signature-required delivery options. is the customer’s responsibility to collect the package timely manner after UPS, FedEx or Other Courier Service delivered the package to your given Address to avoid lost or stolen package issues. if the package is lost, Please contact the courier service with your tracking number for more assistance as soon as possible.
Our Return Policy & Refund Policy provides detailed information about options and procedures for returning your order.